Beyondsoft supports its client’s internal operations by enabling its corporate clientele with professionally run worldwide service desks.
Replace your offshore help desk, service desk, or Tier 1/Tier 2 support with a local team for the exact same cost in the first year, and then 5% less in the second year
Locally-based teams and managers allow Beyondsoft to offer a significant increase in end-user experience without an increase in cost.
Through both the rich cultural diversity of the greater Seattle area and offices worldwide, Beyondsoft provides service desk employees fluent in an endless variety of languages.
On-site managers on board new service desk agents and provide continuous training and mentorship. This results in people who work smart, enabling a higher volume of work per person.
Revolutionizing our enterprise clients’ Service Desks is our passion. It’s also our fastest growing division, which is remarkable in such a mature space. With both onshore and dual-shore team structures available, our highly-engaged team members provide an up-scale experience at a reduced cost. And with technology consistently evolving, Beyondsoft provides the team who can not only support the systems of today, but consult with your team to support new toolsets as your business grows and changes.
improve response time & quality.
Onshore data hosting capability
enables higher security.
Team Member Continuity
Highly engaged management teams enable
strong team member continuity.
Corporate Enterprise Services Help Desk
Piraeus works from their downtown Seattle offices to provide Tier 1 support for internal Microsoft global leads within their respective time zones. Continuously working to achieve efficiency, Piraeus delivers teams with regional language skills, working to answer questions about internal process, procedures, requirements, and more.